Our Frequently Asked Questions

We’re located in Norfolk.

We have a shop in Attleborough which is open every Friday, Saturday and Sunday. Please see opening hours – HERE

We also have a permanent pop up located in Norwich in Chantry Place shopping centre which is open every Friday, Saturday and Sunday and some full weeks during holidays. Please see all dates – HERE

All of our bakes are handmade by our amazing team of bakers at our HQ in Old Buckenham!

Our current line-up of bakes are not vegan-friendly, but our bakers are constantly working on new recipes to ensure the widest possible audience.

Our bakes change on a weekly basis all new items will state allergens. 

All online orders will have allergens in the description.

All our cakes are suitable for home freezing up to 1 month. If freezing, the products are best stored in an airtight container and frozen as soon as possible after purchase.

To defrost, remove from the freezer and leave to defrost in the airtight container at room temperature.

If you want to keep your bakes fresh we recommend keeping them in an airtight container in the fridge.

Cupcakes and cookies are best stored at room temperature.

Gift vouchers can currently be purchased at our Attleborough store and will be available to purchase online before the end of 2023.

Order Changes and Cancellations for online orders. 

If you need to change the details of your order or cancel it altogether, please contact us as far in advance as possible. The following cancellation policy applies:

  • Orders cancelled 7 days or more before the collection date will receive a full refund on the order total.
  • Orders cancelled within 2-6 days of the collection date will be entitled to a 50% refund.
  • Orders cancelled within 48 hours of the order date will not be entitled to a refund (although refunds and credit notes may still be provided at Bakeaholics’ discretion).

We only offer Milkshakes in our Attleborough store.

We always like to hear from our customers. Please email us at [email protected] with your feedback. 

Menus can be seen on our social medias (Facebook and Instagram) every morning we’re open. Pop us a follow to stay updated!

All orders are sent on a tracked 24 hour week day service with Royal Mail. If you order on a Friday after 2pm your order will be sent on the following Monday.

Confirmations will be sent shortly after an order has been made please allow 10-20 minutes if this hasn’t arrived after this time please contact us via email and we can look into this further for you.

Orders can only be placed online at bakeaholicsuk.com to ensure a secure checkout.

 Unfortunately orders are not able to be edited once made due to all orders being on a next day service. We will be processing your orders quickly.

No, all of our orders will include a dispatch note to display what is inside your box. This will not include prices incase you are sending it as a gift!

We are lucky to work with the brilliant Royal Mail and can cover all UK postcodes!

For our postal boxes these will be for the postal service! We do have a huge variety for you to come to either of our Shops to build your own box and will of course be adding collection boxes for celebration boxes such as Christmas etc.

Unfortunately at the moment this is not something we offer but we are currently working on a pick your own box. Keep your eyes peeled!

Please double check junk mail. This will be an email or a text message directly from Royal Mail. Make sure you double check your details when you check out!

Sorry to hear this, unfortunately, we are not liable for any damages. If you have any issues please contact Royal Mail. 

Please ensure you pop your bakes straight into the fridge! Unfortunately the weather is unpredictable so when it is above 15 degrees make sure you pop them into the fridge when you receive them!